2522122 - E-mail Notification not Sent for Approval

SAP Knowledge Base Article - Public

2522122 - E-mail Notification not Sent for Approval

Symptom

The Customer is not able to receive e-mail notifications for Sales Quote Approval.

Reproducing the Issue

1. Go to Sales work center.
2. Go to Sales Quote view.
3. Open the Sales Quote ABC(where ABC represents sales quote ID).
4. Go to Actions and then select Submit for Approval.

The e-mail notification for Sales Quote Approval is not received by Approver.

Cause

This is because the Approver has not subscribed to email for the Approval Notifications.

Resolution

When the Approver opens the notification popup, he will see an email symbol on the right side of the Approval Notification. Once he selects this email icon (=subscribe to email) he will receive emails for the approval notifications.

Keywords

KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To

Product

SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1708