The Customer is not able to receive e-mail notifications for Sales Quote Approval.
Reproducing the Issue
1. Go to Sales work center.
2. Go to Sales Quote view.
3. Open the Sales Quote ABC(where ABC represents sales quote ID).
4. Go to Actions and then select Submit for Approval.
The e-mail notification for Sales Quote Approval is not received by Approver.
This is because the Approver has not subscribed to email for the Approval Notifications.
When the Approver opens the notification popup, he will see an email symbol on the right side of the Approval Notification. Once he selects this email icon (=subscribe to email) he will receive emails for the approval notifications.
KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To