SAP Knowledge Base Article - Public

2521366 - Send E-mail Action in Sales Orders does not Work

Symptom

You are trying to send an e-mail from a Sales Order but no e-mail is received in the proper end.

Reproducing the Issue

  1. Login in the system.
  2. Go to the Sales work center.
  3. Select the Sales Order view.
  4. Open Sales Order ABC (ABC stands as ID of the Sales Order).
  5. Click in Actions button.
  6. Select Send-Email.

No e-mail is sent from the system.

Cause

The sales order is with status In Process.

Resolution

Change status of the sales order to one which is not In Process.

See Also

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711