You are trying to send an e-mail from a Sales Order but no e-mail is received in the proper end.
Reproducing the Issue
- Login in the system.
- Go to the Sales work center.
- Select the Sales Order view.
- Open Sales Order ABC (ABC stands as ID of the Sales Order).
- Click in Actions button.
- Select Send-Email.
No e-mail is sent from the system.
The sales order is with status In Process.
Change status of the sales order to one which is not In Process.
KBA , SRD-CC , Cross Components , How To