SAP Knowledge Base Article - Public

2521249 - New Lead Set to Initial Status Qualified

Symptom

When creating a new Lead, the Initial status is set to value Qualified, even though the value Open is maintained for Initial Status in Fine Tuning.

Reproducing the Issue

  1. Go to the Sales work centre.
  2. Select the Leads view.
  3. Select the New button.
  4. Enter a value in all Mandatory fields.
  5. In the Qualification Level field, select any value from the drop down list.
  6. Select Save and Open.
  7. Lead has Initial Status set as Qualified.

Cause

At the creation of a Lead, when any value is chosen in the Qualification Level field, the Initial Status of the Lead will be set as Qualified. This is the expected system behaviour.

Resolution

In order for the Lead to have Initial Status Open, the Qualification Level field must not have a value maintained.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1708