2521179 - IE 11 - fonts not appearing on various screens

SAP Knowledge Base Article - Public

2521179 - IE 11 - fonts not appearing on various screens

Symptom

  • Icons are not displaying throughout the instance using Internet Explorer 11

Environment

  • BizX Platform

Reproducing the Issue

  • When navigating through the pages of the instance, no icons appear to be displaying / loading on each page

Cause

  • Internet explorer is blocking the icons from displaying for security purposes.

Resolution

  • The Customer will need to at least trust the SAP SuccessFactors web application and the download web fonts that we verified as not being malicious and host on our system.

  • To ensure the icons display, the "performancemanagerX.successfactors.eu" domain that the customer is connecting to needs to be allowed to use downloadable web fonts. This can be performed in the "Internet Options | Security" area of IE11.

  • The way many customers do this is to put the "https://*.successfactors.eu" domain in the list of "Trusted sites" security zone, and then ensured that this particular security zone allows "Downloads | Font download" to either be "Enable" or else "Prompt". The customer can choose to do it a different way with a different security zone.
  • Either way, the Internet Explorer Browser needs to be configured so that the "Downloads | Font download" setting for the web application allows fonts to be downloaded. 

Font_Download.png

See Also

Icons display loading Internet Explorer Trusted sites internet options fonts download enable security symbols

Keywords

KBA , LOD-SF-FWK-UI , User Interface Framework , Problem

Product

SAP SuccessFactors HCM Core 1702 ; SAP SuccessFactors HCM Suite 1511 ; SAP SuccessFactors HCM Suite 1602 ; SAP SuccessFactors HCM Suite 1605 ; SAP SuccessFactors HCM Suite 1608 ; SAP SuccessFactors HCM Suite 1611 ; SAP SuccessFactors HCM Suite 1702 ; SAP SuccessFactors HCM Suite 1705 ; SAP SuccessFactors HCM Suite 1708 ; SAP SuccessFactors HCM Suite 1711 ; SuccessFactors HCM Suite 1204 ; SuccessFactors HCM Suite 1207 ; SuccessFactors HCM Suite 1210 ; SuccessFactors HCM Suite 1302 ; SuccessFactors HCM Suite 1305 ; SuccessFactors HCM Suite 1308 ; SuccessFactors HCM Suite 1311 ; SuccessFactors HCM Suite 1402 ; SuccessFactors HCM Suite 1405 ; SuccessFactors HCM Suite 1408 ; SuccessFactors HCM Suite 1411 ; SuccessFactors HCM Suite 1502 ; SuccessFactors HCM Suite 1505 ; SuccessFactors HCM Suite 1508