SAP Knowledge Base Article - Public

2520996 - User is unable to select Item from Requirement Pool


User is having issues when trying to complete her training:

There are two curricula assigned to her record which are visible in her learning plan but the items from the requirement pool are unavailable for selection.
From the Learning plan the user selects 'Choose Courses'


The items are not hyperlinked and cannot be selected

Requirement Pool for Safety Awareness_weamesl17.png

When other users try to select Items from the requirement pool they are able to do so without issue.

Requirement Pool for Safety Awareness_Expected behaviour.png


SuccessFactors Learning Management System (LMS) - All Supported Versions since b1705


The user in question does not have access to the catalogs in which the items are contained.


Assign the relevant catalogs to the user.


Requirement, Pool, catalog, access , KBA , LOD-SF-LMS-ITE , LMS Items , Problem


SAP SuccessFactors Learning all versions