SAP Knowledge Base Article - Public

2520996 - User is unable to select Item from Requirement Pool

Symptom

User is having issues when trying to complete her training:

There are two curricula assigned to her record which are visible in her learning plan but the items from the requirement pool are unavailable for selection.
From the Learning plan the user selects 'Choose Courses'


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The items are not hyperlinked and cannot be selected


Requirement Pool for Safety Awareness_weamesl17.png

When other users try to select Items from the requirement pool they are able to do so without issue.

Requirement Pool for Safety Awareness_Expected behaviour.png

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions since b1705

Cause

The user in question does not have access to the catalogs in which the items are contained.

Resolution

Assign the relevant catalogs to the user.

Keywords

Requirement, Pool, catalog, access , KBA , LOD-SF-LMS-ITE , LMS Items , Problem

Product

SAP SuccessFactors Learning all versions