2520790 - Error when assigning roles to a requisition

SAP Knowledge Base Article - Public

2520790 - Error when assigning roles to a requisition

Symptom

When a user tries to change the roles on a requisition under the "Assigned Roles" section, using the "Find User" link, a pop up error box appears on the screen.

In this example, we have tried to add a new Director as per the arrow indicates on the image. Once inserting any user, the error occurs.

See an example below:

 kBA 2.png

Environment

SuccessFactors Recruiting Management (RCM) - All versions.

Reproducing the Issue

  1. Log in to the instance;
  2. Proxy if needed;
  3. Select “Recruiting” from the drop-down next to home icon;
  4. From the Job requisitions select a “Job Requisition”;
  5. Fill out any required fields and scroll down to “Assign Role” section, try assigning users to the Recruiting Team, Recruiting Administrator and / or Director roles, one by one or together and you’ll receive errors.

Cause

This is caused by a misconfiguration on the Job Requisition XML file, which leads to the reported error.

Resolution

  1. Recruitment Administrator (example)

    XML configuration:

    <field-definition id="originatorName" type="operator" required="false" custom="true">
    <field-label mime-type="text-plain" lang="en_US"><![CDATA[Recruitment Administrator]]></field-label>
    <field-label mime-type="text-plain" lang="es_ES"><![CDATA[Administrador de contratación]]></field-label>
    <field-label mime-type="text-plain" lang="fr_CA"><![CDATA[Administrateur du recrutement]]></field-label>
    </field-definition>

    According to RCM Imp. Guide:

    Automatically captures the value of the user who created the requisition and should not be configured to be editable by other users.

  2. Director (example)

    XML Configuration:

    <field-definition id="vpOfStaffing" type="operator" required="false" custom="false">
    <field-label mime-type="text-plain" lang="en_US"><![CDATA[Director]]></field-label>
    <field-label mime-type="text-plain" lang="es_ES"><![CDATA[Director]]></field-label>
    <field-label mime-type="text-plain" lang="fr_CA"><![CDATA[Directeur]]></field-label>
    </field-definition>

    According to RCM Imp. Guide the correct field ID is "vpOfStaffingName".

    The Fingerprint 717660505f04b1fba4b477306fd70b41e5aea7ee is related to these issues.

    Please look for the error fingerprint above in order to determine if a misconfiguration occured.

Keywords

Error assigning roles, Requisition user, Fingerprint 717660505f04b1fba4b477306fd70b41e5aea7ee , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem

Product

SAP SuccessFactors Recruiting all versions