SAP Knowledge Base Article - Public

2520307 - LMS - Attempting to select user records in Learning Administration triggers 'A Communication Error..'

Symptom

Attempting to select any user records from Learning Administration's User search triggers 'A Communication Error has occurred. Please log in again'

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Environment

SAP Successfactors Learning

Reproducing the Issue

  1. Login into Leaning Administration
  2. Select 'Users' tab
  3. Run a Search
  4. Select any user record and error will trigger.

Cause

The typical cause of this issue is a change made to the default module tab configuration

Resolution

Assuming that this is the result of a configuration change please do the following

Navigate to:

  1. System Admin
  2. Configuration
  3. Module Tab
  4. AdvanceStudent
  5. Ensure that this config setting is as follows: LearningPlan.enabled=true

Keywords

LMS;Select;View;User;Record;Communication;Error;Profile;Search , KBA , LOD-SF-LMS-SER , Config. Consulting & Service Requests , Problem

Product

SAP SuccessFactors Learning all versions