2520179 - Supervisor Assign/Remove Learning-"No items were found using this search criteria"

SAP Knowledge Base Article - Public

2520179 - Supervisor Assign/Remove Learning-"No items were found using this search criteria"

Symptom

A supervisor is attempting to assign a course to an employee but upon searching through the Supervisor Assign/Remove Learning tool, nothing is returned.

If the supervisor searches their own catalog, they can find the course.

Environment

SAP SuccessFactors Learning Management System (LMS) - All supported versions

Reproducing the Issue

  1. As the supervisor, access the My Employees section
  2. Under Supervisor Links click on Assign/Remove Learning
  3. Choose Add Items and Curricula
  4. Choose the User(s) you want to assign the course
  5. You will then choose the Keyword such as the Item title and click on Search
  6. No results will be found

catNotFound.png

Cause

The particular course being searched is an OCN course such as Lynda, HavardManageMentor, etc. The search tool only has Curricula, Instructor-Led, Online, Blended or Other Classification types that can be searched.

OCN Courses are a Classification of External-Course thus they cannot be searched here.

Resolution

The Supervisor Assign/Remove Learning tool is not configured to find External-Course Classification items. A new enhancement to the tool needs to be turned on to allow External-Courses to be found.

  1. Go to Learning Administration
  2. System Admin
  3. Configuration
  4. System Configuration
  5. Edit LMS_ADMIN configuration
  6. Find updatedSupervisorFlow and set to true

updatedSupervisoFlow.png

Keywords

lms, successfactors, sf, supervisor, item, cannot find, unable to find, unable to search, no resulsts, assing/remove learning, no result, cannot assign employee , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning all versions