SAP Knowledge Base Article - Public

2520040 - How to Display Opportunity Notes in Offline Mode in the C4C Extended App

Symptom

The Notes field is not visible in the Opportunity Overview while working in Offline Mode with the C4C Extended App.

Reproducing the Issue

  1. Log into the Hybris Cloud for Customer Extended Edition app.
  2. Switch to Offline Mode.
  3. Navigate to the Sales work center.
  4. Select Opportunities.
  5. Open any opportunity and check the Overview facet.

Cause

History Notes have been scoped in the Business Configuration.

Currently there are two modes of notes available:

  1. Single Notes
  2. History Notes

History Notes are not available offline. If they are scoped, Notes in Overview are not displayed while working in Offline Mode.

Resolution

Descope History Notes to see Notes in Overview while Offline.

See Also

http://scn.sap.com/community/cloud-for-customer/blog/2015/10/30/1511--quick-summary-of-sales-features

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Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP HYBRIS C4C CORE all versions