SAP Knowledge Base Article - Preview

2520038 - "500 - Deletion of the user failed" error during DRTM Purge

Symptom

When trying to purge inactive user(s) the purge completes but in the completed report the users have failed to purge and the message for each record is "500 - Deletion of the user failed."


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Environment

SAP SuccessFactors HXM Suite

Product

SAP SuccessFactors HCM Suite all versions

Keywords

Purge Inactive User, DRM, Data Retention Management, Fail Complete Report, Learning, LMS, BizX, DRTMMasterDaraObjectType , KBA , LOD-SF-PLT-DRM , Data Retention Management , LOD-SF-LMS , Learning Management System , Problem

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