2519994 - Associated Ticket Field Blank in E-mail Activity Generated by Workflow Rule

SAP Knowledge Base Article - Public

2519994 - Associated Ticket Field Blank in E-mail Activity Generated by Workflow Rule

Symptom

E-mail activity was generated via workflow rule that is triggered by the business object ticket. However, the "Associated Ticket" field is blank for this e-mail activity generated.

Reproducing the Issue

  1. Go to Activity work center;
  2. Go to E-mails view;
  3. Search for E-mail 123 (123 represents the e-mail ID);
  4. The field Associated Ticket is blank.

Cause

Whenever an e-mail activity is created through workflow rule, the reference to the source object ( Ticket/Opportunity/Leads...) for which the rule was executed is never created.

Resolution

This is the system expected behavior.

The functionality of e-mails sent via workflow rules have the source object ID is planned to be made available in a higher release. At this point in time, we are not in a position to provide more accurate information on date and/or timelines for this future release.

Keywords

KBA , SRD-CC-FED , Feeds , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711