SAP Knowledge Base Article - Public

2519804 - Unable to "Save as PDF" on People Profile

Symptom

  • Unable to "Save as PDF" after b1708 release
  • Option to "Save as PDF" on People Profile no longer available/removed

Environment

  • BizX
  • People Profile 

Reproducing the Issue

  1. Go to People Profile > Select Take Action > Print/PDF.
  2. Select either of the options "Print the entire page" or "Print the selected parts" > click preview.
  3. There is no option at the bottom of the page to Save as PDF:

    Capture.PNG

  4. Before the b1708 release you had the option to Save as PDF as seen below:

    Capture1.PNG

Cause

The button "Save as PDF" was used in a legacy feature which had an open issue that cannot be fixed due to certain limitations, therefore another approach was provided so customers can still save the page as PDF.

Resolution

  1. Go to People Profile > Select Take Action > Print/PDF.
  2. Select either of the options "Print the entire page" or "Print the selected parts" > click preview.
  3. Select Print.

If it is being used Google Chrome, please continue following this steps:

  1. After selecting print you will be brought to a print screen where you will be able to choose the destination of the file (i.e. which printer you would like to use):

    Capture3.PNG

  2. If you select "Change" you will be given an option to now save the file as PDF:

    Capture4.PNG

  3. Select Save as PDF > Save.

If it is being used Internet Explorer, please continue following this steps:

  1. After selecting print you will be brought to a print screen where you will be able to choose the destination of the file (i.e. which printer you would like to use):

    IE.png

  2. Select some PDF Printer (like for example Microsoft Print to PDF).
  3. Click on Print.

If it is being used Mozilla Firefox, please continue following this steps:

  1. After selecting print you will be brought to a print screen where you will be able to choose the destination of the file (i.e. which printer you would like to use):

    Firefox.png

  2. Select some PDF Printer (like for example Microsoft Print to PDF).
  3. Click OK.

Keywords

People Profile, Save as PDF , KBA , LOD-SF-EP-PP3 , People Profile , Problem

Product

SAP SuccessFactors HCM Core 1708