2519647 - Why are many notification templates with numeric IDs existing in LMS system?

SAP Knowledge Base Article - Public

2519647 - Why are many notification templates with numeric IDs existing in LMS system?

Symptom

When you go to System Admin>Configuration>Notification Templates, do a blind search (search without any criteria defined), from the search result you'll see except for those templates with "meaningful names" (for example, Template ID = ApmInstanceDelivery), there are always some templates ID of which showing as numbers (for example, Template ID = 10001, or Template ID = 89713001), and many of them even have identical description.

What are those numbered templates used for?

Environment

SuccessFactors Learning Management System

Reproducing the Issue

Go to System Admin>Configuration>Notification Templates, Click "Search" button without any criteria defined, a few templates with numeric ID are searched out.

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Resolution

The templates with numeric ID get created automatically by the system when admin performs any change on notification template on an Item or Scheduled Offering level, which could be done via Item Snapshot>Related>More>Notification tab, or Scheduled Offering Snapshot>Related>More>Notification tab.

Once notification template customization occurs on Item level or Scheduled Offering level, system will treat that particular Item-level (or Scheduled Offering-level) template differently than the standard notification template, and create a new numeric ID for it as customized version. Thus, the link between this notification and its corresponding central notification template ID is broken, then the system no longer propagates modifications that you make to the standard notification template ID to this notification. You will need to mainain it one by one on item/scheduled offering level.

For instance, if admin edited the Scheduled Offering Cancellation Notification for Item A and Item B separately, 2 more notification templates with numeric ID will be added to current system. Similarly, if admin edited both the Scheduled Offering Cancellation Notification and the Registration Notification for one item, 2 additional notification templates with numeric ID will also be added to current system automatically for each of them, which can be verified by the amounts of total records searched out by System Configuration>Notification Templates. But please note there will be only 1 numeric template ID created for a particular notification type in one item/Scheduled Offering.

See Also

https://community.successfactors.com/t5/Learning-Quick-Answers/Notification-templates/m-p/94958#M2686

Keywords

number, numbered, SO level, numbered version , KBA , LOD-SF-LMS-NOT , Notifications , How To

Product

SAP SuccessFactors Learning all versions