2519550 - Error when creating Scheduled Offering with VLS session

SAP Knowledge Base Article - Public

2519550 - Error when creating Scheduled Offering with VLS session

Symptom

When creating a Offering with VLS session, we are getting the below Error:

The meeting could not be updated on the VLS server.

Please try again later or note the error code and contact your VLS administrator.VLS Error Code: java.lang.NullPointerException: while trying to invoke the method java.lang.String.toLowerCase() of a null object returned from com.plateausystems.elms.framework.vle.valueobject.VleUserAccountVOX.getEmailAddress()

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Cause

The error is generated because the Insturtcor record used to create Offering doesnt have a email address updated in Instructor record.

Resolution

Navigate to LMS admin and update instructor record as below:
1. Learning > Instructor > Search for the ID you are using to create.
2. In Summary Tab, update email address value with instructor email address.

NOTE: Instructor email address is used to as From Email Address to all VLE Notification in the system, so its required to have email address populated when creating Offering with VLS session.

Keywords

The meeting could not be updated on the VLS server; NullPointerException; getEmailAddress(); Error creating Offering with VLS session , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-VLS , LMS Virtual Learning System , Problem

Product

SAP SuccessFactors Learning all versions