SAP Knowledge Base Article - Public

2519444 - How to restore a group that was deleted


A group was deleted and I want to restore it. However I cannot find the group in the trash. 

Reproducing the Issue

When attempting to access a group users receive a message stating 'This item was deleted'



A user has deleted the group. (Only Group Administrators or a Support or Company Administrator with 'Cotent Administration' enabled can delete groups).


  • To restore the group contact the person who deleted the group. The group will only appear in this users trash. 
  • Users can view who deleted the group- their name appears to the left of screen when a user tries to access the group-

group deleted.jpg

See Also

Please note: 

  • If the group was permanently deleted (purged) the user will NOT be able to restore it.
  • If attempting to access the group users will view this message: 


Items in trash can be purged in two ways: 

  1. manually by the person who deleted the item(s)
  2. if purge settings are enabled in Company Admin section ('Compliance & Security' - 'Content Administration' - 'Purge Settings' section) and the group has been in the trash for the specified number of days. 

purge settings.jpg


  • deleted
  • gone
  • removed
  • lost
  • erase
  • erased
, KBA , LOD-SF-JAM , SAP Jam , LOD-SF-JAM-GRP , JAM/ Group issue , How To


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