2519353 - How to transfer document from one activity to another in Onboarding

SAP Knowledge Base Article - Public

2519353 - How to transfer document from one activity to another in Onboarding

Symptom

Candidate Onboarding documents are associated with the wrong ID number

Customer want to transfer the document from one account ID to the other

Environment

SAP SuccessFactors Onboarding - Document Center

Resolution

When an activity is completed in ONB we send documents to DOC Center as indices fields, indices fields cannot be modified, even when you update the activity in ONB. This will not affect document in DOC Center.

When you have two records in ONB for same candidate but you have different candidates IDs, re-indices cannot be done, but you can do the following:

  1. Download all forms for candidates;
  2. Delete document in DOC Center;
  3. Upload document again and at this time select the candidate you want the form to be related to. This is a manually done activity

IndicesFieldsKBA.png

See Also

 2476398 - Update Indices button in DocCenter - Onboarding

Keywords

Transfer documents Document Center Different candidate IDs , KBA , LOD-SF-OBD-DOC , Document Center, Documents , Problem

Product

SAP SuccessFactors Onboarding 1608