SAP Knowledge Base Article - Public

2519221 - Tile Catalog page on Personalize homepage is not loading tiles

Symptom

"Loading Tiles" message shows up while navigating into the "Personalize Homepage", and screen is stuck on that loading message. 

Environment

SAP SuccessFactors Platform / BizX

Reproducing the Issue

  1. Go to Homepage;
  2. Click the drop down on the top right and select "Personalize Homepage";
  3. Screen is stuck saying "Loading Tiles":

tile_catalog.png

Cause

This behavior happens when there is no tiles set as "Removable by User" within the Manage Homepage feature.

Resolution

To setup a tile as "Removable by User" you need to:

  1. Go to "Manage Home Page";
  2. Change at least one tile to "Yes" on the "Removable by User" column:

RemovableTiles.png

  1. Save changes;
  2. Tiles will now appear under "Personalize Home Page".

Keywords

Homepage, Personalise homepage, Loading tiles, Manage homepage, removable by user, tile catalog, no tiles loading , KBA , LOD-SF-PLT-HOM , Home Page , LOD-SF-PLT-TIL , Custome Tile Issues , Problem

Product

SAP SuccessFactors HCM Suite all versions

Attachments

RemovableTiles.png
tile_catalog.png