SAP Knowledge Base Article - Public

2519211 - You Can't Copy The Document XYZ, Because Reference Document is Inconsistent

Symptom

When creating a new Opportunity from the Related Items facet of a Ticket, the following error message is triggered: You Can't Copy The Document XYZ, Because Reference Document is Inconsistent

Reproducing the Issue

  1. Go to the Service work centre.
  2. Select the Tickets view.
  3. Open Ticket ID DEF (DEF represents the Ticket ID).
  4. Navigate to the Related Items facet.
  5. In the Follow-up Items section, select the Actions wheel.
  6. Select Create Opportunity.
  7. Error message You Can't Copy The Document XYZ, Because Reference Document is Inconsistent is triggered.

Cause

There is no Account/Individual Customer maintained for the Ticket ID DEF.

Resolution

Once an Account/Individual Customer has been maintained for the Ticket ID, the error message will not longer be triggered.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1708