SAP Knowledge Base Article - Public

2519186 - Technical error: Web service: FAILED_AUTHENTICATION Authentication failed, invalid user id or password(status code = 4)Message no. HRSFI_REUSE003

Symptom

When executing Add On 1.0 program 'HRSFI_SYNCH_EMP_DATA' in the SAP ERP system, it is failing with below error message:

Technical error: Web service: FAILED_AUTHENTICATION Authentication failed, invalid user id or password(status code = 4)Message no. HRSFI_REUSE003
 

Environment

  • SAP ERP
  • Add On 1.0/2.0

Cause

Either the credentials maintained are incorrect or they have not been maintained at all.

Resolution

Now in order to resolve the issue, you need to follow below steps and maintain correct credentials for the Add On scenario you are implementing.

   Step 1: Login to your SAP ERP system and execute transaction 'SPRO'.

   Step 2: Now click on SAP Reference IMG as highlighted below.

KB10.JPG

    Step 3: Navigate to 'Personnel Management -> Integration Add-On for SAP ERP HCM Successfactors BizX -> Basic Settings -> Settings for middleware'. Now you see here three different options to store the SFSF API credentials i.e. 

  • Store credentials for Transferring Recruiting Data to Secure Storage
  • Store credentials for Transferring Employee Data to Secure Storage
  • Store credentials for Transferring Compensation Data to Secure Storage

     Chose the second option as in this case we are referring to the program 'HRSFI_SYNCH_EMP_DATA'. But you can choose accordingly if same error occurs for other reports also.

KB11.JPG

 

    Step 4: This will take you to below screen where you need to maintain the correct Successfactors API credentials.

KB12.JPG

Keywords

  • Where to maintain credentials for AddOn 1.0, 2.0
  • HRSFI_SYNCH_EMP_DATA program failing with Authentication error
  • Technical error: Web service: FAILED_AUTHENTICATIONAuthentication failed, invalid user id or password(status code = 4)Message no. HRSFI_REUSE003
, KBA , LOD-SF-INT-SAP , SAP OnPremise Payroll & Migration , LOD-SF-INT , SF Integrations - EC Payroll, Boomi/ HCI, API , Problem

Product

SAP SuccessFactors HCM Core 1708 ; integration add-on for SAP ERP HCM and SAP SuccessFactors HCM Suite all versions