SAP Knowledge Base Article - Public

2519101 - Commented email notification on cancelling leave request

Symptom

When employee selects 'Edit' followed by 'Cancel Request for Approved Leaves, 2 email notification are triggered. one of the email notification is triggered for "Workflow Commented" with high priority.

Environment

Successfactors - Employee Central

Reproducing the Issue

1. Navigate to Time off page

2. Click on 'edit' of an already approved leave.

3. Click on 'Cancel Request' in the edit screen.

4. 2 e-mail notifications are triggered to the manager(or the workflow step approver), 1 email for approval request(expected) and another notification for Commented (Unexpected)

Resolution

This is a known issue which is fixed in 1711 release.

The preview instance will get the 1711 release on 4th Nov 2017 and other environments on 2nd Dec 2017.

Keywords

Time off Workflow Commented notification Cancel request email , KBA , LOD-SF-EC-TIM , Time-Off , Problem

Product

SAP SuccessFactors HCM Core 1705 ; SAP SuccessFactors HCM Suite 1708 ; SAP SuccessFactors HCM Suite 1711