A Lead cannot be accepted or declined without a reason; the specific reason should be mentioned in the Reason Code field without which a warning message should pop up.
SAP Hybris Cloud for Customer
Reproducing the Issue
- Navigate to the Sales workcenter.
- Go to the Leads view.
- Open the lead ABC (where ABC is the lead ID).
- Change the status of the Lead to Accepted/Declined.
- Save the transaction.
Result: No warning message pop-up to set the Reason Code field is shown.
This is the current system behaviour.
leads, conversion, status, reason code, pop-up message, warning , KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , LOD-CRM-LM , Lead Management , How To