SAP Knowledge Base Article - Public

2518150 - Learning Report Admins are unable to edit/delete Scheduled Report Jobs that they own

Symptom

  • Report Admins who have Scheduled Recurring Report Jobs are unable to edit or delete their Report Jobs
  • When attempting to modify or delete the job, they receive this error:
    • Error
    • Please report the following error to your system administrator:
    • java.lang.reflect.InvocationTargetException

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Login to LMS Admin as an Admin that has scheduled report jobs
  2. Navigate to Reports (button on top right)
  3. Click the "Report Jobs" tab
  4. Select the recurring report job
  5. Click Edit or Delete hyperlink
  6. Note this error is thown (much longer stack, this is a snippet):
    1. Error
    2. Please report the following error to your system administrator:
    3. java.lang.reflect.InvocationTargetException

Cause

This is likely caused by duplicate JOB IDs in the Report Job database table for the Scheduled Job

Resolution

Please open a SuccessFactors Customer Support Incident for support to follow-up with Database Operations Team to assist

Keywords

SF SuccessFactors LMS Learning Report Admin Schedule Recurring reoccurring job edit modify change delete action administrator refresh , KBA , LOD-SF-LMS-BCJ , LMS Background Jobs , LOD-SF-LMS-REP , Reporting Data , Problem

Product

SAP SuccessFactors Learning all versions