2517893 - Script prompt: Application error when creating requisition from Position Org Chart

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2517893 - Script prompt: Application error when creating requisition from Position Org Chart

Symptom

Application error occurred while creating requisition from position org chart.

Error message.png

Environment

SuccessFactors BizX  - Recruiting Management(RCM)

Reproducing the Issue

Login to instance> Company Info> Create requisition from any Position > You get a below application error:

Script error.png

Cause

One of the reasons for this error is a "change in an Operator field configuration" like Recruiter

Resolution

  1. If the error in the application logs states "Association RcmJobReq_Operator_recruiter not found at", check if any changes have been performed with respect to this operator in the instance.
  2. Even if you are unable to find the changes, Perform Meta data refresh to have latest data sync in the Integration. This will resolve the sript error when creating requisition from Position.

How to Perform Meta Data Refresh:

Login to instance> Navigate to Admin Centre > Odata API Metadata Refresh and Export > Click on Refresh button next to "Refresh Metadata Cache"

In case steps above did not help resolving the reported issue, please create an incident with the Cloud Product Support providing the Application Error received and timestamp so the team can check the error logs based on error id that you are getting in the instance.

Keywords

Position Org Chart Application error   , KBA , LOD-SF-RCM-INT , Integrations & Intelligent Services , Problem

Product

SAP SuccessFactors HCM Core 1705