SAP Knowledge Base Article - Public

2516925 - There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor when installing SAP Cloud Connector on Windows

Symptom

There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor when installing SAP Cloud Connector on Windows

Environment

  • SAP Analytics Cloud 2017.14.3
  • SAP Cloud Connector

Reproducing the Issue

  1. Download SAP Cloud Connector from https://tools.hana.ondemand.com/#cloud
  2. Attempt to install as directed in section "Installation on Microsoft Windows OS" of https://help.sap.com/viewer/cca91383641e40ffbe03bdc78f00f681/Cloud/en-US/204aaad4270245f3baa0c57c8ab1dd60.html
  3. Notice the error

Cause

Microsoft Visual Studio C++ 2013 runtime libraries (vcredist_x64.exe) is missing

Resolution

  1. Review "Prerequisites" under section "Installation on Microsoft Windows OS" at https://help.sap.com/viewer/cca91383641e40ffbe03bdc78f00f681/Cloud/en-US/204aaad4270245f3baa0c57c8ab1dd60.html
  2. Follow the direction: You need to install Microsoft Visual Studio C++ 2013 runtime libraries (vcredist_x64.exe). For more information, see Visual C++ Redistributable Packages for Visual Studio 2013

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, SAC, SAP BusinessObjects Cloud, Business Objects, SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, connector, SCC, HCC, MS, runtime , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0