SAP Knowledge Base Article - Public

2516897 - Error Message "Confirm Milestone: Design Accepted failed; retry or report an incident

Symptom

While Confirming Design Acceptance you get the error:

"Confirm Milestone: Design Accepted failed; retry or report an incident."

Reproducing the Issue

1. Go to Business Configuration Work center
2. Go to Implementation Projects View
3. Show All Current Projects and click go
4. Select the First Implementation project
5. Select Open the Activity List
6. Go to the Prepare tab
7. Open the activity Confirm Milestone: Design Accepted
8. Select Confirm

System processes the activity for a while and throws the error message.

Cause

In Activity Management we find below menationed questions:

  1. Do you want to record messaging activity?
  2. Do you record chat activities?

If any one of the above questions is scoped, then other one also needs to be scoped.

Resolution

While scoping, enable both the questions below at the same time:

  1. Do you want to record messaging activity?
  2. Do you record chat activities?

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Hybris Cloud for Customer 1708