2516449 - Follow-up/ Post Evaluation survey not gettings assigned for substitute items

SAP Knowledge Base Article - Public

2516449 - Follow-up/ Post Evaluation survey not gettings assigned for substitute items

Symptom

Follow-up/ Post Evaluation survey are not gettings assigned for substitute items when the completions are recorded for main and substitute items.

Environment

SuccessFactors Learning

Learning Management System

Reproducing the Issue

Follow the below steps to reproduce the issue:

1) Create 2 online item and associate follow-up evaluation survey for the the items.

2) Ensure that follow-up survey are enabled at completions status level (Reference>Learning>Completion Status).

3) Now add one of the item as substitute for other item.

4) Record learn for the main item for one of the user using Learning Event Multiple (Users>Tools), so that completions are marked for both main and substitute item.

5) Now check the learning plan of the user for whom the record learn was performed and you can see follow up survey has been assigned to user which is associated to main item and follow up survey which was associated to substitute item is not assigned.

Cause

Follow-up/ Post evaluation survey will not be assigned for substiute item completion.

Resolution

System is working as designed.

Follow-up/ Post evaluation survey will not be assigned for substiute item completion.

 

Keywords

Follow Up evaluation Post Evaluation Substitute item , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning all versions