2516394 - From Email Addresses used when user enroll into Scheduled Offering which has VLS session

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2516394 - From Email Addresses used when user enroll into Scheduled Offering which has VLS session

Symptom

We would like to know the from email address used for each template that triggers to users when user enroll into Scheduled Offering associated with VLS session.


Environment

Successfactors LMS

Learning Management System

Resolution

The User will get 3 email notification based on the settings i.e. SystemEnrollmentNotification, VLE_ENROLLMENT and Calendar Invite and for these 3 templates the from email address is used as explained below:

1. SystemEnrollmentNotification: Its uses the from email address from the Mail Settings in global variables.
2. VLE_ENROLLMENT : Its uses the from email address as Instructor email address updated in Instructor record.
3. Calendar Invite: Its uses the from email address from the Organizer email address updated in SO level. I.e. Contact email address.

NOTE: All VLS session related email will always use Instructor email address as from email address.

Keywords

From Email Address VLE_ENROLLMENT

SystemEnrollmentNotification

Calendar Invite , KBA , LOD-SF-LMS-NOT , Notifications , How To

Product

SAP SuccessFactors Learning all versions