2516179 - Different font look at the same font setting in Web Intelligence document

SAP Knowledge Base Article - Public

2516179 - Different font look at the same font setting in Web Intelligence document

Symptom

  • Different display of text although same font in Web Intelligence document
  • Different OS will display different font look in Web Intelligence
  • Different look of text from document to document, platform to platform, computer to computer, browser to browser
  • If export the document to Excel, the font look of output result in Excel is the same as in WebI document

Environment

  • SAP Business Intelligence platform 4.1 (BI4.1)
  • SAP Business Intelligence platform 4.2 (BI4.2)
  • Web Intelligence (WebI)
  • Microsoft Office 2010 / Excel 2010
  • Microsoft Office 2013 / Excel 2013

Reproducing the Issue

  1. Create a WebI document in Rich Client Tool or BI Launch Pad.
  2. Add a free text into the WebI report.
  3. Save the WebI document.
  4. Open it from different OS.
  5. In some OS, the text may look thinner, some may look like "Bold".

Cause

If export the document to Excel, the font look of output result in Excel is the same as in WebI document. This is not related to WebI or BI setting, it is related to below setting in OS:

  • ClearType
    Control Panel -> Appearance and Personalization -> Display -> Adjust ClearType text
  • Screen Resolution
    Control Panel -> All Control Panel Items -> Display -> Screen Resolution
  • DPI Scaling Level of Display
    Control Panel -> All Control Panel Items -> Personalization -> Display -> Change size of text, apps, and other items
    This setting can change the size of text, apps, and their items. The change of text and items can be activated immediately but some apps won't respond to scaling changes until you sign out.

Different browser may also result in different look of font.

Keywords

version up, upgrade, migrate BI platform, thicker, truetype font, , KBA , BI-RA-WBI , Web Intelligence , How To

Product

SAP BusinessObjects Dashboards 4.0