2515540 - LMS : Delete Inactive User automatic process (b1708 - LRN-17386, LRN-17497 b1802)

SAP Knowledge Base Article - Public

2515540 - LMS : Delete Inactive User automatic process (b1708 - LRN-17386, LRN-17497 b1802)


This new APM was introduced with the Q3 2017 - 1708 release and we would like to understand how this Automatic Process will work.

We have also added in some information on the 1802 enhanced Native User Deletion APM which enables specifying different retention policies for Internal and External Users


  • SAP SuccessFactors HCM suite
  • Learning Management System (LMS)
  • Admin interface
  • Automatic Processes

Reproducing the Issue


The LMS admin must have the "Edit Delete Inactive Native User" workflow added to his role.


The users should be inactive in the system continuously at least for a duration of 90 Days.

To schedule the APM:

1. In the admin interface, navigate to Automatic Processes->Delete Inactive Native User.

2. Enter the relevant details and click Apply Changes


For Validated customers who are still on the 1708 functionality please see below:

This Automatic Process:

  • Deletes inactive users
  • Deletes based on how long they’ve been inactive
  • Related Instructors can also be deleted
  • Option to include -related Admins and standalone Instructors
  • Sends a Confirmation e-mail confirming number of successful and failed deletions for each user type.
To Note: 
  • The value in the field for  "Delete records that have been inactive for the specified number of days:" needs to be between 90 and 4000.
  • Do NOT enable this process if you have user records that populate from SAP SuccessFactors platform. These users are already managed from within the platform and this process can potentially delete these users.
    User deletion is permanent, and the records cannot be restored.
  • Administrators that do not have an associated user account are not deleted by Delete Inactive Native User.
  • 'Native Deeplink User' should be 'Yes'.
  • The threshold is based on the most recent inactivation date.
  • Related Instructor records are always deleted.
  • The automatic deletion process does not check to see if instructors are scheduled to teach in the future.

In 1802 we enhanced the Native User Deletion APM to enable specifying different retention policies for Internal and External Users:

  • Internal Users: Retention policy is based on Termination Date (TERM_DTE).
  • External Users: Retention policy is based on Inactivation Date which is calculated using audit records. It is the most recent date on which the status of the user record went from Active to Inactive.

Native User Deletion.png



SAP, SuccessFactors, learning, LMS, Q3 2017, 1708, 1802, Delete Inactive Native User, Automatic Process, LRN-17386, LRN-17497 , KBA , LOD-SF-LMS-BCJ , LMS Background Jobs , LOD-SF-LMS , SuccessFactors Learning , How To


SAP SuccessFactors Learning 1708