2515472 - Employee Fields are not Displayed in RUI

SAP Knowledge Base Article - Public

2515472 - Employee Fields are not Displayed in RUI

Symptom

You notice that Employee Section in Tickets is not available to add to the RUI.

Reproducing the Issue

  1. Go to the Service work centre.
  2. Go to the Tickets View.
  3. Open Ticket ABC(ABC represents the Ticket ID).
  4. Select Adapt and Edit Master Layout.
  5. Select the Open Tablet UI button.
  6. Hover over the Overview Tab.
  7. Select Add and Add Pane.

Result: You see that Employee Section is not available to add to the RUI.

Cause

There are two UI's for Tickets. One for HTML5 client and one for RUI client.

Currently, Employee fields are only available in HTML5 and not in RUI.

Resolution

This is the current and expected system behaviour. It will be considered for future release.

Keywords

KBA , SRD-CC-FED , Feeds , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1708