SAP Knowledge Base Article - Public

2515430 - Display of Formatted Postal Address Differs Based on Countries

Symptom

The Postal Address displayed in the formatted address field is an abridged (limited to three lines) version of the address that is printed on forms.

Reproducing the Issue

  1. Go to Customer WorkCenter
  2. Then to Account View 
  3. Open account ABC (where ABC is the name of account)
  4. Edit and hover on address section on Overview facet of account TI
  5. Display of address data , say, state value is different for different country codes

Cause

Just like the formatting of the printform address used country specific routines that determine which address attributes are displayed, and in which position, so does the formatted postal address on the TI.
Say for Canada and the United states it is customary to include the code for the state in the address between city name and postal code,in Turkey it is not. Hence the formatted postal address also differs for these countries.

Additionally, having only three lines as compared to the 8 to 10 lines available on a letter in case of an overabundance of filled address attributes some will have to be omitted on the Account TI due to spatial limitations.

 

Resolution

This is the expected system behavior.

 



Keywords

KBA , SRD-CC-FED , Feeds , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711