SAP Knowledge Base Article - Public

2515241 - Online Course getting reassinged after deleting learning event

Symptom

If an assigned course is completed by a user and admin deletes the learning event by using “Learning Event Editor”, the same course will get reassigned to the same user and appears on learning plan for him/her to complete it again

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. A user gets assigned the online item.
  2. The user completes the course
  3. The item is completed and moves to learning history – the item is no longer on the “My Learning Assignment” tile
  4. The LMS Admin deletes the learning event via Learning Administration > Users > Tools > Learning Event Editor > Search for User > Search for Learning Event item > Delete learning event
  5. The item appears again on the assigned items

Cause

Product Management has confirmed this is how the product is designed to work under LRN-20146

Resolution

This is because Learning Events and Assigned Items are two different things and are stored separately for users (this is how you can record a learning for a user without assigning it to the user, etc.)

  • An Assigned Item is stored in the User Assigned Items table
    • (PA_STUD_CPNT for Items, PA_STUD_QUAL_CPNT for Curriculum, etc - see KBA 2326249 for Data Dictionary)
  • A Learning Event is stored in the Learning Event table for Users (PA_CPNT_EVTHST, etc)
  • Therefore, if the learning event is deleted, the learning is still assigned to the user, but the event (completion/failure) has been removed
  • The Learning Item is then moved from Completed Items back to Assigned Items for the User to complete

If you wish for the Item to be removed from the User's learning plan, it must be removed from Assigned Items for the user

Do note that if you remove Assigned Learning, even if they have been previously completed, they will not show up on any assigned item reports (such as Curriculum Item Status report)

Keywords

SF SuccessFactors Learning LMS LRN-20146 Course reassigned automatically Deleting Learning event using Learning event editor reassignment assign back , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-ITE , LMS Items , Problem

Product

SAP SuccessFactors Learning all versions