2515121 - Learning notification survey direct link URL encoding

SAP Knowledge Base Article - Public

2515121 - Learning notification survey direct link URL encoding

Symptom

When a survey notification is sent, the direct link URL is not shortened to what is displayed in the syntax Title field.

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Edit the survey templates (FollowupEvaluationAssignmentNotification or ItemEvaluationAssignmentNotification) in the rich text Editor and include the Survey Direct Link sysntax tag
  2. Use the Insert/Edit link on the provided Survey Direct Link button to include a Title.
  3. Note in the notification the full URL is displayed

Cause

The Title is not a URL encoding field, in other syntax tags this would be labeled as "Text to Display".

Resolution

A default evaluation or survey template ID could not be used for all items, but if creating a new one for each, the URL can be genrated by the System Admin > Tools > Direct Link > Type: Launch Questionaire Survey and used in the editor with the Insert/edit link button which includes a "Text to display" field that will encode the URL

Keywords

SF LMS notifications surveys questionaires evaluations short long URLs encode encoded url-encoding html , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions