SAP Knowledge Base Article - Public

2515103 - Firefly Error in SAP Analytics Cloud (BOC)

Symptom

Firefly Error: Error [IOLayer]: (#1005) Failed to execute 'send' on 'XMLHttpRequest': Failed to load 'https://<HOST>:<PORT>/sap/boc/ina/GetServerInfo?timestamp=<TIMESTAMP>'. in SAP Analytics Cloud (formerly known as SAP BusinessObjects Cloud / BOC) ...

OrcaLUCCORS.png

Environment

  • SAP Analytics Cloud 2017.14.1

Reproducing the Issue

  1. Connecto to SAP Analytics Cloud tenant
  2. Create a "Live Data Connection > SAP Universe" connection with Connection Type = "Direct"
  3. From the Main Menu click "Create > Model"
  4. Choose the "Live Data Connection > SAP Universe" connection with Connection Type = "Direct"
  5. Notice the error

Cause

Cross Origin Scripting (CORS) has not been properly configured for Live Universe Connectivity

Resolution

Add your SAP Analytics Cloud tenant host to the Live Universe Connectivity CORS list per https://help.sap.com/viewer/c1834e734a0348768cc3ec0161f06223/4.2.4/en-US/0181a9565abf448fba5d265fb795b440.html

For example if your SAP Analytics Cloud tenant URL is: https://mycompany.us1.projectorca.cloud then configure CORS as

<init-param>
<description>A comma separated list of allowed origins. Note: An '*' cannot be used for an allowed origin when using credentials.</description>
<param-name>cors.allowed.origins</param-name>
<param-value>https://mycompany.us1.projectorca.cloud</param-value>
</init-param>

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão,  SBOC, SAC, SAP BusinessObjects Cloud, Business Objects, SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, LUC , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0