SAP Knowledge Base Article - Public

2515103 - Firefly Error in SAP Analytics Cloud (BOC)


Firefly Error: Error [IOLayer]: (#1005) Failed to execute 'send' on 'XMLHttpRequest': Failed to load 'https://<HOST>:<PORT>/sap/boc/ina/GetServerInfo?timestamp=<TIMESTAMP>'. in SAP Analytics Cloud (formerly known as SAP BusinessObjects Cloud / BOC) ...



  • SAP Analytics Cloud 2017.14.1

Reproducing the Issue

  1. Connecto to SAP Analytics Cloud tenant
  2. Create a "Live Data Connection > SAP Universe" connection with Connection Type = "Direct"
  3. From the Main Menu click "Create > Model"
  4. Choose the "Live Data Connection > SAP Universe" connection with Connection Type = "Direct"
  5. Notice the error


Cross Origin Scripting (CORS) has not been properly configured for Live Universe Connectivity


Add your SAP Analytics Cloud tenant host to the Live Universe Connectivity CORS list per

For example if your SAP Analytics Cloud tenant URL is: then configure CORS as

<description>A comma separated list of allowed origins. Note: An '*' cannot be used for an allowed origin when using credentials.</description>

See Also

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SAP Analytics Cloud 1.0