SAP Knowledge Base Article - Public

2514316 - User not able to launch Online content for a Blended Course - LMS

Symptom

User unable to launch the online content and see the Start Course Option for a Blended Item type classification

Environment

SuccessFactors Learning

Learning Management System

Reproducing the Issue

Create an Item of Blended type classification

The item has a segment and also some online content associated with it.

Assign the Item to a user as an admin

The user sees only the option to Request Schedule or Recommend to others for that Blended Item on their learning plan.

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Cause

The cause for this is that there is no Schedule offering created for the item yet, or all the schedule offerings are in the past already and the user has no active schedule offering to enroll into.

The user needs to be registered into a Schedule offering to start the Online content.

Resolution

Resolution for this is to create a Schedule offering for the Item and add it to the catalog to which the user has access to.

The user will now see an option to Register into the Schedule offering .

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Once the user Registers into the Schedule offering, there will be an option to start the course from the learning plan as shown below.

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Keywords

Blended Item, Start Course , KBA , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors Learning all versions