2513949 - Address is Taken from Account Master Data Instead of Customer Invoice in the Preview

SAP Knowledge Base Article - Public

2513949 - Address is Taken from Account Master Data Instead of Customer Invoice in the Preview

Symptom

When previewing an invoice, you find the State of the Bill-to party is different than it shows in the invoice.

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Documents view.
  3. Open the invoice and go to Involved Parties tab.
  4. Select the party Bill-To, in the Party Details, you notice the State is ABC. (ABC represents the name of the state).
  5. Click Preview button, system opens the layout PDF, you find the state of the Bill-To is DEF. (DEF represents the name of a state).

Cause

When previewing a customer invoice, system picks the address information from the account master data. In this case, the state of the Bill-To party was changed from ABC to DEF after creating the invoice. Therefore, the udpated state DEF is taken into the payout. 

Resolution

This is the current system design.

Keywords

KBA , AP-CI , Customer Invoice Processing , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708