Unable to choose "Subject Pattern" in email addresses of "Outbound Configuration" for Ticket Subject format
Reproducing the Issue
- Go to Administrator Work Center.
- Go to Service and Social Work Center View.
- Go to Communication Channels.
- Go to E-mail addresses.
- Choose any email communication set up.
- Go to "Outbound Configuration".
- Go to "Subject Pattern".
- You can see that you have no chance of choosing any of the radio buttons.
There is no option to change the pattern in the edit mode. The pattern can be only set up during the initial creation of the channel.
If you have to change this pattern then you would have to define a new channel.
KBA , SRD-CC-FED , Feeds , How To