SAP Knowledge Base Article - Public

2512757 - No Error Message Displayed for Embedded Images


Adding an embedded image within the text  in ticket is not supported , but there is no warning message pop up shown in order to prevent users from doing this

Reproducing the Issue

  1. Navigate to Service Work Center
  2. Under Tickets View 
  3. Edit the Ticket ABC with status Open(where ABC represents the Ticket ID)
  4. Insert embedded image within the text of the ticket
  5. Send the email
  6. Image at the receipient end is not seen
  7. There is no warning message shown either to prevent users from sending embedded images in ticket


Currently embedded images within the ticket cannot be sent


A warning message to prevent users from sending this is planned in future release.


KBA , LOD-CRM-EMP , Employee , How To


SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1705 ; SAP LE APPL.PLATFORM 1708