2512488 - Requst for "Channel" field in Tickets View to be PSM released

SAP Knowledge Base Article - Public

2512488 - Requst for "Channel" field in Tickets View to be PSM released

Symptom

Requst for "Channel" field in Tickets View to be PSM released

Reproducing the Issue

  1. Go to Services Work Center
  2. Go to Tickets Work Center View
  3. You can see all the Tickets listed.
  4. Please look for the column with name "Channel". (If you do not find this, you may add the same using Edit Master Layout or Personalization setup).
  5. At times, you may request for PSM release of this field so that this can be used in PDI environment.

Cause

Channel field in the UI is a UI only field which is consolidation of different fields based on type of ticket created. This is not persisted directly in BO and hence cannot be PSM released.

Resolution

The "Channel" can no tbe PSM released.

If you want to use similar kind of field, then there is field "Source" in the UI which can be enabled via adaptation in KUT.

This field can be set while creating TICKET. The technical name of the field is 'Data Origin Code' in Root node and it has set of values which can be set.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP HYBRIS C4C 1705 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711