2512107 - Record Learning error: Users cannot be registered into a closed scheduled offering

SAP Knowledge Base Article - Public

2512107 - Record Learning error: Users cannot be registered into a closed scheduled offering

Symptom

When you try to register new users into a Scheduled Offering, you receive a validation error:

Validation Error

You must correct the following error(s) before proceeding:

  • Users cannot be registered into a closed scheduled offering.

Environment

SuccessFactors LMS

Reproducing the Issue

1. As an Admin, search for the Scheduled Offering and click "Add Users..." in the Registration section.

Add_Users.PNG

2. Search for the user you want to register, check the "Add" checkbox and click the "Add" Button.

Add_Users_2.PNG

3. The validation error will happen.

Validation_Error.PNG

Cause

The Scheduled Offering is already closed. As it is explained in the LMS Help Page, you can use the Close Scheduled Offering wizard to finalize the total costs required to deliver the scheduled offering and then close it so that administrators can no longer register users (or so that users can no longer self-register) for the offering in the future.

Resolution

You will not be able to register new users as this is the expected system behavior.

However, you will still be able to record learning for these users by using the "Record Learning - Multiple" and "Record Learning - Financial" tools, but it is not possible to register them in the Scheduled Offering anymore.

Keywords

record learning error, validation error, scheduled offering, closed , KBA , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors Learning all versions