SAP Knowledge Base Article - Public

2512078 - You Cannot Add A Note To A Ticket When Not All Mandatory Fields Have Been Filled

Symptom

You want to add a Note to a Ticket without having filled all mandatory fields but cannot perform the Save and receive the error message:

Save rejected because field ABC (ABC represents the field name) is defined as mandatory by key user. 

Reproducing the Issue

Prerequisite: A key user sets a field ABC on the Ticket TI as mandatory, however, the field does not get added to the Quick Create or at least is not set as mandatory there.

  1. Go to the Service work center.
  2. Create a new Ticket 123 via Quick Create option.
  3. Save and Open.
  4. NOTE: field ABC is mandatory but not filled.
  5. On Overview -> Interactions use the Add Note function and create a Note.
  6. Click OK.
  7. You receive the error Save rejected because field ABC is defined as mandatory by key user.

NOTE.jpg

Cause

The system performs a Save action when adding the Note and the Save gets rejected as not all mandatory fields are filled.

Resolution

This is expected system behaviour.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP C4C CORE all versions ; SAP Cloud for Customer all versions