2510995 - Time off approval for users with manager-EC-TIM-WFL

SAP Knowledge Base Article - Public

2510995 - Time off approval for users with manager-EC-TIM-WFL

Symptom

For users with manager=NO_MANAGER, time off of requires approval of manager. But employee's manager=NO_MANAGER, and the approval is stalled at a "manager" where no one knows who this "manager" is.

Is there any way to make the approver for users with NO_MANAGER to be a designed person? 

OR

Leave request pending with Manager while user doesn't have any manager assigned in job information.

 

Environment

SuccessFactors

Employee Central

Time Off

Reproducing the Issue

Make sure that the time type has workflow configuration.

Check that EmployeeTime object definition has save rule attached which triggers the user workflow or admin workflow dynamically based on logged in user.

Go to Employee with Manager / Supervisor set as "NO_MANAGER".

Proxy as him and apply leave request on his behalf.

Observe that the Leave request shows pending with "Manager", as shown below:

 

approver_noManager.png

Cause

Your current workflow configuration in time type for example is MGR as shown in below screenshot:

 Stop the workflow.PNG

The approval is stalled at a "Manager" where no one knows who this "Manager" is.".

It's actually because the workflow is in stopped status.

MGR workflow has only one step approver that to Manager role with "No Approver Behavior" set to "Stop the workflow".

 

Resolution

You can (either do step one or both step 1&2) :

1, Set "No Approver Behavior" to "Skip the workflow" so that the workflow automatically saves if no manager is assigned to the employee.

2. After the above step, add one more approver step so that the approval goes to 2nd Approve in case 1st is not found.add dynamic role or approver.PNG

 

You cannot make the approver for users with NO_MANAGER to be a designed person in any other way automatically.

However, manually you can reroute workflow, or change the workflow approver from admin tool "Manage workflow requests".

Keywords

users with manager=NO_MANAGER Time off approval is stalled at a "manager" leave status is pending with Manager , KBA , skip the workflow , employee central , time off approval stalled at a "manager" , leave status is pending with manager , stop the workflow , users with manager=no_manager , time off , LOD-SF-EC-TIM , Time-Off , LOD-SF-EC-WFL , Workflow & Trigger (Rules & XML) , Problem

Product

SAP SuccessFactors HCM Core all versions