Customer is trying to generate a report for inactive users with ratings but can't do it in Adhoc report.
Reporting and Analytics
Ratings are not reportable once inactive users forms are deleted. However, workaround is by using Detailed Document Search reporting where you can see ratings for the Inactive users .
Make sure that Status is set to "Deleted" so Forms will be seen when you do the search.
- Go to Classic Reporting
2. Select Detailed Document Search
3. Select Detailed Search > Uncheck Groups
4. “Active Document Subjects Only” should be uncheck. Select Status dropdown to Deleted
5. Export File Format should be Microsoft excel > Select on Export Doc Contents
2521504 - Performance Management Ad hoc Report: Not displaying data for deleted forms
2230818 - Performance Management Ad hoc Report: Ratings are not reportable once inactive user forms are deleted
inactive user delete user detailed document search deleted forms , KBA , LOD-SF-PM-REP , Reporting & Analytics, Data Imports & Exports , Problem