SAP Knowledge Base Article - Public

2510950 - Cannot Change SEPA Mandate Type of Active SEPA Mandates

Symptom

SEPA Mandates were created wrongly in the system. You now need to change the mandate type in order to send the correct files to your bank. You try to change the data in the Corporate Account Master Data, and via Migration Template, but it was not possible.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Receivables work center.
  2. Customer Accounts view.
  3. Select customer account for which the SEPA mandate is to be changed -  Click on the name to open Corporate Account.
  4. Click View all.
  5. Go to the Financial Data tab and Payment Data sub-tab.
  6. In SEPA Mandates area, press Edit.

In the SEPA Mandate screen, the Mandate Type field is greyed out.

Cause

It is not allowed to change the Mandate Type field in any case; neither in the SEPA Mandate screen of the Corporate Account nor via Mass Change using Data Migration and Mass Data Maintenance.

Resolution

You can either block this Active mandate and create a new one. Or you can copy the Active mandate and change the Mandate Type in the new one and then block the previous, incorrect mandate.

To create a new SEPA Mandate, please refer to the SAP ByDesign Help Document Create a SEPA Direct Debit Mandate.

To block a SEPA Mandate:

  1. In the Receivables work center go to the Customer Accounts view.
  2. Select the respective customer account and open it.
  3. Press View all.
  4. Go to the Financial Data tab and Payment Data sub-tab.
  5. In SEPA Mandates area, press Edit.
  6. In the SEPA Mandate window, flag the option Blocked, in Mandate Data area.
  7. Press Save.

To copy the SEPA Mandate:

  1. In the Receivables work center go to the Customer Accounts view.
  2. Select the customer account and open it.
  3. Press View all.
  4. Go to the Financial Data tab and Payment Data sub-tab.
  5. In the SEPA Mandates area, press Copy.
  6. Create the new SEPA Mandate with the correct type.

 

See Also

SAP ByDesign Help Document Create a SEPA Direct Debit Mandate

Keywords

change sepa mandate type, SEPA Mandate type field greyed out , KBA , SRD-HR-TLM , Time and Labour Management , How To

Product

SAP Business ByDesign all versions