SAP Knowledge Base Article - Public

2510767 - Unable to upload a custom font in Career Site Builder

Symptom

When attempting to upload a custom font in CSB, the process seems to work but the font does not get uploaded

Environment

SAP Successfactors - Recruiting Marketing Career Site Builder 

Reproducing the Issue

  1. Open CSB
  2. Open Global / Settings / Site
  3. Click on Open Custom Font Editor
  4. Click the plus sign icon and select a font file to upload
  5. The load icon appears but then disappears and you are back on the Custom Font List.
  6. No error is shown but the font does not appear in the list.

Cause

The font size is too large. 

Resolution

The font size limit is set at 500kb. Any larger font file will result in the aforementioned behavior.

The only workaround is to use a smaller font.

If you believe bigger font sizes should be accepted, please create an enhancement request as per the process outlined in the following article :

2090228 - How to submit enhancement requests for SAP SuccessFactors products

Keywords

can't upload font in CSB cannot install custom font  custom font size in CSB , KBA , LOD-SF-RMK-CSB , Career Site Builder , Problem

Product

SAP SuccessFactors Recruiting 1705