SAP Knowledge Base Article - Public

2510723 - Benefits Management In Mobile Application

Symptom

Application error while navigating to 'Go To Benefits' link in android mobile app: 'Currently benefits management is not supported by this mobile application' while navigating to benefits in mobile browser.

Environment

Successfactors Employee Central - Global Benefits

Reproducing the Issue

Scenario 1

  1. Navigate to Android Mobile
  2. Profile -> Benefits Overview -> Click on 'Go To Benefits'
  3. An application error is thrown

Scenario 2

  1. Open the employee's profile(PP3 UI) via Mobile browser
  2. Navigate to Benefits page
  3. An error occurs as 'Currently benefits management is not supported by this mobile application'

Resolution

  • The benefits module is not entirely supported in the mobile app as well as mobile browser.
  • The engineering team is discussing internally on supporting this but there is no confirmation date yet.

Keywords

Benefit Mobile Application error go to benefits App

Currently benefits management is not supported by this mobile application Browser
, KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors HCM Core all versions