2510723 - Error in benefits in Mobile app

SAP Knowledge Base Article - Public

2510723 - Error in benefits in Mobile app

Symptom

Application error while navigating to 'Go To Benefits' link in android mobile app

Environment

Employee Central - Benefits

Reproducing the Issue

  1. Navigate to Android Mobile
  2. Profile -> Benefits Overview -> Click on 'Go To Benefits'
  3. An application error is thrown

Resolution

The benefits module is not entirely supported in the mobile app.

The engineering team is discussing internally on supporting this but there is no confirmation date yet.

The error is thrown because the benefit links are not supported in mobile currently. The engineering team is configuring a useful message (like benefits are not supported in mobile) to be displayed instead of the error message from 1711 release onwards.

Please use only the browser for benefits module and not mobile app.

Keywords

Benefit Mobile Application error go to benefits App , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors HCM Core 1705 ; SAP SuccessFactors HCM Core 1708 ; SAP SuccessFactors HCM Core 1711