SAP Knowledge Base Article - Public

2510723 - Benefits Management In Mobile Application

Symptom

Application error while navigating to 'Go To Benefits' link in android mobile app: 'Currently benefits management is not supported by this mobile application' while navigating to benefits in mobile browser.

Environment

Successfactors Employee Central - Global Benefits

Reproducing the Issue

Scenario 1

  1. Navigate to Android Mobile
  2. Profile -> Benefits Overview -> Click on 'Go To Benefits'
  3. An application error is thrown

Scenario 2

  1. Open the employee's profile(PP3 UI) via Mobile browser
  2. Navigate to Benefits page
  3. An error occurs as 'Currently benefits management is not supported by this mobile application'

Resolution

There was a plan to enable this feature in 1812 mobile release, unfortunately this is now moved to a future deployment.Currently engineering is planning to deliver this on iOS in 1902 (release version is not finalized). It may be delivered in 1903 or 1904 release for Android platform. Note that all the release versions in this KBA refer to mobile releases and these are tentative.

Keywords

Benefit Mobile Application error go to benefits App

Currently benefits management is not supported by this mobile application Browser BEN-2879 Android iOS
, KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors HCM Core all versions