SAP Knowledge Base Article - Public

2510635 - Not able to do rehire within manage pending hires tool for candidates coming in from onboarding when pre-day 1 is enabled.

Symptom

  • The "use match" popup is not properly working for rehires of a candidate that is coming in from onboarding (Preday 1 enabled) when doing hire steps within manage pending hires tool.
  • Problems that can be seen is not able to select correct user ID or looping "use match" popup.

Environment

  • SAP Successfactors HCM Suite
  • Employee Central
  • Onboarding
  • Pre-day 1 feature enabled.

Reproducing the Issue

  1. Logon to pre-day 1 onboarding enabled instance
  2. Go into "manage pending hires" tool from wthin admin center.
  3. Go to onboarding section
  4. Click "Hire"to rehire a candidate that already exist in your instance as an employee (may be an inactive/terminated employee).
  5. Fill in the identity section like usual and click Next/continue to go to personal information section. (Also note that it shows the pre-day 1 id that was given to candidate).
  6. You will get "use match" popup that shows you 2 matches found (one for pre-day 1 id and 1 for original employee in system).
  7. If you select "use this match" on the original employee, it will bring you back to identity section and you will still see the pre-day 1 ID assigned. So you are unable to tie the candidate to original ID.

Cause

  • This has been deemed as a defect and is currently worked on by engineering/development team.

Resolution

  • This issue is targeted to be fixed in upcoming release 1708.

Here is a brief explanation of how the behavior will be going forward (Please note that names and IDs given below are purely meant as an example to illustrate behavior):

      1) New Hire process: - Expected Behavior

         a) Example User with id tPOneRH8 is created in ONB and his details are sent to EC for hiring process.

         b) When Hiring manager clicks on Hire against this user in Pending hire screen, The Identity Wizard page is loaded with tPOneRH8 prepopulated in Employee ID(person-id-external) field and rest of the other fields that are mapped as part of ONB-EC field mapping tool will be pre populated.

         c) Hiring manager can modify data in any fields, such as Event reason and click next.

         d) A Preday 1 new hire popup asking for Use this match option will be shown. Hiring manager clicks "Use this match" option. (see image below).

            preday_before.png

        e) Identity page will be reloaded, in this sections made in step #c will retain

        f) Hiring manager can proceed to next steps and new hire process will be completed. EC doesn't create new user but will reuse tPOneRH8.

     2) Rehire Process - Expected behavior
         Prerequisite in EC: An employee (Ex: Jake Adger) should be terminated in EC for this process to kick in.

        a) Example User with with id tPOneRH9 is created in ONB for Jake Adger and his details are sent to EC for hiring process.

        b) When Hiring manager clicks on Hire against this user in Pending hire screen, The Identity Wizard page is loaded with tPOneRH9 prepopulated in Employee ID(person-id-external) field and rest of the other fields that are mapped as part of ONB-EC field mapping tool will be pre populated.

        c) Hiring manager can modify data in any fields, such as Event reason and click next.

        d) EC tries to see if there exists any terminated employee, and shows Rehire popup as below.


          preday_after.png


          Notice the difference between this and popup in New hire process step 1c.


        e) Upon clicking "Use this match" Identity Wizard page will be displayed with ONB data and previous data for Jake Adger. Note that sections made in #c will not be retained as they are not relevant during rehire.

        f) Hiring manager can proceed to next steps and rehire process for Jake Adger will be completed. EC doesn't create new user but will update latest data to Jake Adger.

See Also

KBA 2507544 - Employee Central: Troubleshooting RCM/ONB to EC

Keywords

JIRA ECT-69717, preday 1, pre-day 1, onboarding, EC, integration, Rehire, use match , KBA , LOD-SF-EC-INT , Suite Integration (EC to RCM, ONB, CVP) , Problem

Product

SAP SuccessFactors HCM Core all versions