2510627 - Incorrect benefit program is displayed in employee's benefit overview page

SAP Knowledge Base Article - Public

2510627 - Incorrect benefit program is displayed in employee's benefit overview page

Symptom

Employee is not eligible for a benefit program,but its displayed in employee's benefit page

Environment

SuccessFactors Employee Central Global Benefits

Cause

Eligibility amount is not added in the "then" condition of benefit program eligibility rule .Hence system is displaying the benefit program for all employee's irrespective of the IF condition

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Resolution

Add the entitlement amount in the "then" condition of the rule and remove the value from the entitlement field inside the benefit program.This will filter the benefits in employees page

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System will skip the rule, if  entitlement amount is not added in the rule and it will not filter the employees based on the eligibility condition.

Keywords

Benefit program eligibility benefit display , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors HCM Suite all versions