2510332 - Email Notification for Self-Registered Scheduled Offering is not Triggered

SAP Knowledge Base Article - Public

2510332 - Email Notification for Self-Registered Scheduled Offering is not Triggered

Symptom

Scheduled Offering Enrollment Notification (SystemEnrollmentNotification) is not triggered when the user self-assigns a Scheduled Offering. It works when the Scheduled Offering is Admin-assigned, but not when User-assigned.

Environment

SuccessFactors Learning Management System - All Versions

Reproducing the Issue

** NOTE: First, make sure that on the Scheduled Offering level, it is set to deliver notifications to User upon enrollment (under VIEW ALL). Also make sure that Global Variables > Mail is enabled and the Admin "AUTO-SCHEDULER" is active. **

Scenario 1:

1. Login as a User

2. Enroll in a Scheduled Offering

3. No enrollment notification email is sent to the user

 

Scenario 2:

1. Login as an Admin

2. Assign a Scheduled Offering to a user

3. User receives the enrollment notification

 

Why is Scenario 1 not triggering the enrollment notification even if the Scheduled Offering settings under "View All" are correct and the Mail is enabled in Global Variables?

Resolution

Navigate to System Admin > Configuration > Global Settings > Mail Settings > User Notification Email

User Notification Email should not be blank. You can put in any generic email, and this would act as the "sender" of the email notification that the users receive when they enroll in a Scheduled Offering.

UserNotifEmail2.PNG

 

Keywords

SystemEnrollmentNotification, Scheduled Offering Enrollment, Scheduled Offering Enrollment Notification not triggered   , KBA , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705