SAP Knowledge Base Article - Public

2510282 - LMS: The record could not be processed because an e-signature is required


Unable to import Learning History due to the error 'The record could not be processed because an e-signature is required.'.




SuccessFactors Learning Management System - B1611 and later versions.

Reproducing the Issue

1. System Admin> Tools> Import Data
               Action: Import Data
               Record Type: Learning History
               Import Option: Add

2. Insert the excel file then submit.

3. Select 'Run this job immediately, if allowable' then Finish.


This issue is because of the e-signature enabled in completion status.


1. Check completion status by going to Learning> Item. Enter Item ID> Online content tab> Settings> Modify settings> Completion Status.

2. References> Learning> Completion Status.

3. Enter completion status id then edit.

4. Uncheck 'Enable electronic signature' then apply changes.


Additional Notes:

If the customer does not want to disable e-signature, another option is to use Record Learning Multiple.



learning history, e-signature required, import learning history , KBA , LOD-SF-LMS-ADM , Admin Tools , Problem


SAP SuccessFactors Learning 1705